NEW DELHI: Air India has launched an investigation following a disturbing incident on flight AI 175 from Bengaluru to San Francisco, where a passenger found a metal blade in their in-flight meal. The incident, reported by passenger Mathures Paul, has raised concerns about food safety protocols aboard the airline.
Mathures Paul shared his unsettling experience on social media, describing how he discovered the metal object resembling a blade while consuming roasted sweet potato and fig chaat. “Air India food can cut like a knife,” he remarked. “I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done.”
Dear Mr. Paul, we are sorry to know about this. This does not represent the level of service we aim to provide to our passengers. Please DM us your booking details along with your seat number. We'll ensure this matter is promptly reviewed and addressed.
— Air India (@airindia) June 10, 2024
In response to the incident, Air India’s Chief Customer Experience Officer, Rajesh Dogra, confirmed that the foreign object had originated from the vegetable processing machine used by their catering partner. “After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner,” stated Dogra.
Dogra further assured that immediate steps were taken to prevent any recurrence of such incidents. “We have worked with our catering partner to strengthen measures, including more frequent checking of the processor, especially after chopping any hard vegetable,” he added.
The incident underscores the airline’s commitment to passenger safety and quality service. Air India continues to prioritize rigorous food safety protocols to ensure incidents like these do not happen again.
Passenger safety and satisfaction remain paramount, and Air India’s proactive response to this incident reflects their dedication to maintaining high standards of service and accountability.
As investigations into the matter continue, Air India urges passengers to report any concerns promptly, emphasizing their commitment to providing a safe and comfortable travel experience.
Key Points:
- Passenger Mathures Paul discovered a metal blade in his meal aboard Air India flight AI 175.
- Air India traced the foreign object to the vegetable processing machine of their catering partner.
- Measures have been enhanced to prevent similar incidents in the future, including more frequent checks of food processing equipment.
- The incident highlights Air India’s commitment to passenger safety and service excellence.
Conclusion: The incident serves as a reminder of the critical importance of stringent food safety measures in airline catering services to uphold passenger trust and ensure a safe travel experience.
