In a bid to elevate customer service and experience, Oppo India on Tuesday unveiled its service centres 3.0 across the country. These new-generation centres are specifically designed for modern and young customers who want technology at the core of everything and are looking for a premium experience at all touchpoints.
Don’t miss: Locally Made iPhone 14 Likely To Serve Big Portion Of India’s iPhone Buying Population, Dent China Supremacy
Oppo’s service centres 3.0 are currently functional in Chandigarh, Kochi, Calicut and Lucknow. The company is planning to expand its service centre 3.0 upgrade to all the service centres by 2024, including Tier-1, 2, and 3 cities in India.
“Having a customer-first model, we believe in listening to customer feedback on various channels and deploying initiatives that are best suited for their needs. The recurring insight coming from our conversation with them was a need for a transparent, convenient, and premium service experience. Attuned to this feedback, we set a new industry benchmark in after-sales servicing with the launch of service centre 3.0,” Saurabh Chaturvedi, Head of Customer Service, Oppo India, said in a statement.
Read more: After Apple And Samsung, Oppo Decides To Ditch Bundled Chargers Starting Next Year
Aiming to offer a more convenient customer experience, Oppo has also introduced device pickup and drop services which will ensure accessibility of quality technology for its users across the country.
The handset maker’s Oppo 3.0 service centres will also be able to witness product demonstrations and face–to–face repair and service for handheld devices. This will ensure the authenticity and security of all parts and the device itself, thus, assuring the safety of the data.
Currently, the handset maker has a net promotor score of 80 per cent and customer satisfaction score of 98 per cent, it claimed. Aside from extending services like AI-power Voice Bots, and platinum-care hotline assistance to customers for immediate assistance, Oppo is also introducing industry-first EMI options on repairs to their customers on all eligible debit and credit cards.