IRCTC Zoop: New Chatbot Would Let Users Order Food In Train From WhatsApp. Know Everything

IRCTC Zoop: New Chatbot Would Let Users Order Food In Train From WhatsApp. Know Everything

With real-time order tracking, support and feedback, Zoop, Indian Railway Catering and Tourism Corporation (IRCTC)’s food delivery service has joined hands with Jio Haptik to offer services that would let passengers order food and get delivery during train journeys. 

“The problem of lack of access to quality food in trains is something we wanted to resolve. The WhatsApp chatbot solution, powered by Haptik, is one of the most sophisticated. It is an ideal self-service solution for all railway passengers. We’re excited to see how people respond to this innovation. Zoop is transforming food delivery in trains, and with Haptik’s technological support, this partnership is set for success,” Puneet Sharma, Founder,, said in a statement.

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This would let railways passengers get food delivery services on trains in a convenient way. They would be able to order food online during their train journey using a WhatsApp chatbot service using their PNR number. Using the chatbot, railways passengers would also be able to get real-time updates on the status of their food delivery. This is how they can order food via the Zoop WhatsApp chatbot:

Drop a message to Zoop

Users can send a message to Zoop WhatsApp chatbot on this number: +91 7042062070 and alternatively, users can also chat with the Zoop chatbot by clicking here:

Share details, including PNR number

Zoop chatbot would ask users for their 10-digit PNR number in order to automatically detect their seat or berth in the train for processing the request. The chatbot would then verify details and ask them to opt for an upcoming station at which the user would order food.

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Order food via the chatbot

The Zoop chatbot would then take the user through a processing of selecting a restaurant, choosing food and then making the payment via the app. Once the payment is successful, the user can track the status of the food order from the WhatsApp chatbox and it should be available at the selected upcoming station.