Delhi: AIIMS To Start Call Centre Facility For Attendants Of Critical ICU Patients From Next Year

Delhi: AIIMS To Start Call Centre Facility For Attendants Of Critical ICU Patients From Next Year

New Delhi: The All India Institute of Medical Sciences, in an office memorandum on Friday, said that it is going to start a call centre facility for attendants of ICU patients to help them enquire about the condition of patients from the coming year. The memorandum mentioned that all ICUs (intensive care units) and emergencies at the institute will have 24×7 faculty. The ICUs will have single entry and exit which shall be access controlled by facial recognition-based systems from next month, it said. 

The memorandum, issued by AIIMS Director Dr M Srinivas, said, “Also, it is not possible for faculty of other departments to provide remote consultations after reviewing the patient vitals on real time basis. Patient attendants are noted to be entering ICUs outside visiting hours as there is no facility for video consultation with them in the ICUs.” 

“In line with best practices and to enable 24×7 supervision of emergency and ICU patients by senior faculty, it has been decided that all ICUs and emergencies shall have a faculty physically present therein on 24×7 basis in shifts w.e.f. December1, 2022. Appropriate post duty off shall be given to the faculty,” the notice added. It further read, “All ICUs shall have single entry and exit which shall be access controlled by facial recognition-based systems w.e.f. 1st January 2023.” 

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As per the office memorandum, “The eCasualty and elCU charting solution shall be implemented for all red and yellow area beds in AIIMS Emergency and for all ICU beds with effect from April 1, 2023.” Mentioning the benefit of the initiative, it said that the solution will also enable evidence-based remote video/tele consultation with other departments. “Facility for eRounds shall be commissioned in all ICUs to enable live discussion of a patient’s condition with his attendants and other members of the clinical team,” it read. 

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The memorandum stated that the move will enable central and remote monitoring of patient care device parameters and bring in access to historic patient monitoring data which will also help in auditing the quality of care being provided at AIIMS Emergency and ICUs. 

(With inputs from PTI)