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Video doorbells recalled due to concern over fire risk

A safety warning has been issued over the video doorbells made by Amazon-owned Ring home security company that could pose a fire risk if the wrong screws are used to install it.The issue affects the company’s second-generation Video Doorbell that was sold in retailers Bing Lee, Bunnings, JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks,…

A safety warning has been issued over the video doorbells made by Amazon-owned Ring home security company that could pose a fire risk if the wrong screws are used to install it.

The issue affects the company’s second-generation Video Doorbell that was sold in retailers Bing Lee, Bunnings, JB Hi-Fi, Harvey Norman, The Good Guys, Officeworks, eBay and Amazon.

A safety recall notice has been issued through Product Safety Australia.

“If the lithium battery is damaged during installation, this could result in a fire or serious injury risk,” the notice from Product Safety Australia said.

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The recall affects more than 350,000 doorbells sold around the world.

If you have one and it has been installed correctly there’s nothing to worry about.

The recall is for doorbells that were installed using screws that were too long and may have punctured the battery inside.

“The safety of our customers is our top priority,” a company spokesperson said.

“We have and continue to work cooperatively with the (US Consumer Product Safety Commission) on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices.”

You can find out if yours is subject to the recall by entering its serial number on the Ring website.

Australia consumers have been advised if they have an uninstalled device they should “visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information”.

In the US, Ring has received 85 incident reports relating to the wrong screws being used and 23 of those doorbells have “ignited” resulting in “minor property damage”

There have also been eight reports of minor burns according to the US Consumer Product Safety Commission.

Amazon was not able to provide specifics of any possible Australian incidents when contacted by news.com.au.

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