Frustrated customers are complaining after they were unable to place orders for the in-demand new Sony PlayStation 5 today.
Back in October major retailers including JB Hi-Fi, Harvey Norman and EB Games warned they had already “pre-sold out” of the PS5 and the new Xbox console too, so getting your hands on one today was always going to be tough.
On Wednesday JB Hi-Fi told customers they’d be taking online orders from 11am (AEDT) Thursday but warned “stocks will sell out fast”.
Prior to 11am on Thursday morning eager gamers were ready and waiting by their computers to try and get one of the consoles, but many encountered errors when they tried to check out.
Annoyed customers have taken to the retailer’s Facebook page to vent their frustration.
“I was literally five minutes early and it never worked, keep getting an error,” one commenter wrote.
“Too bad their site doesn’t work,” another said. “Get to delivery options and ‘oops an error occurred’. Fun times.”
Many shoppers reported the same problem of being able to get the console in their cart but running into problems at the checkout.
On Thursday afternoon the company said the traffic from people trying to get the new console was causing the problems.
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“If it’s sold out just say it’s sold out, don’t get the hopes up,” one commenter urged.
“What an absolute joke. ‘Oops and error occurred’ for over 30 minutes and now apparently sold out?!?” fumed another shopper
A handful of Facebook users reported being able to successfully check out and order the new console.
“Just keep putting on your address. It eventually went through for me. Took 30mins though,” another advised.
One successful shopper told news.com.au they were able to secure an order.
“I just had to refresh for 32 minutes straight across two browsers, toggling between click and collect and delivery and parcel locker.”
They added it took another 30 mintues before they received an order confirmation via email.
The PlayStation 5 listing was removed from the website by 2.30pm on Thursday