It’s something that most of us don’t even think about.
But for Dianne King a trip to do her groceries at Aldi requires a lot of planning.
If she’s only getting a few things she is fine, but if she wants to do a bigger shop at the German supermarket chain, she has to wait for her husband.
That’s because Mrs King is only 4’2 or 127cm so she can’t reach into a deep trolley.
Unlike Coles and Woolworths which provide a shallow trolley option, designed for an express shop, Aldi doesn’t offer an alternative.
“Aldi’s is an extra tall, extra deep one,” Mrs King said.
“At Coles and Woolworths they have two types of trolleys. They’ve addressed an issue.
“You don’t have to reach down to get your items out or put the items in.”
Mrs King said she spoke to the store manager at the Wodonga Aldi in her home town before taking the matter further to head office over 18 months ago.
“I got absolutely nothing,” she said.
“They were not interested, didn’t want to hear it – in other words – just deal with it.
“They responded and said sorry we don’t see it as a problem, and that’s not an appropriate response.”
Mrs King has turner syndrome, a chromosomal disorder that affects one in 2000 females and can cause short stature.
She’s not the only one to have complained about the Aldi trolleys.
In 2016, people branded the new “super-sized” trolleys introduced as a health hazard better suited to giants. One woman even likened them to semi-trailers.
Another shopper told The Herald Sun after she complained the store had returned some of the original trolleys.
At the time Aldi would not disclose the height, width and length details for its 212-litre trolleys or the specific details on any changes at some or all stores.
But the newspaper measured a trolley at Aldi’s South Melbourne store and found they there were 1.1m high from the ground to the top of the handle, 95cm long, and 53cm wide.
Mrs King said she loved shopping at Aldi but wanted them to cater to more people.
“If I quickly need to drop in there I make sure I don’t need a trolley but it’s frustrating when I know I need to get a few things,” she said.
“I put it off until my husband is home to go with me, unfortunately, otherwise it’s Woolworths or Coles.
“I’m just really disappointed, not just for myself, but for other members of the community in a similar situation
“I want a good outcome for the issue to be addressed, not just for me but the community. There is always someone worse off than yourself.”
Mrs King, who is a disability support worker, said her height had not stopped her from doing much in life.
She has extensions peddles for her car and sits on a special cushion to drive.
“I still have my independence,” she said.
“Having short stature as a disability – it’s not the short stature that’s the issue – it’s the barriers it creates that’s an issue.
“I don’t usually come up against many barriers but I’m struggling to get an outcome from this one. Nothing has changed in two years.
“I’d just like to get Aldi to acknowledge the problem and get a solution.”
Aldi has been contacted for comment.
Last week the supermarket came under fire after it announced it was selling collapsible grocery baskets for $10 in its Special Buys sale today.
“Selling?????? WTF, seriously they should be free like other supermarkets,” one annoyed shopper wrote on Facebook.
An Aldi Australia spokesperson told news.com.au its customers were “no strangers to bringing their own bag or grabbing a cardboard box off the shelf” and were “excited to offer customers a new reusable way to carry their groceries”.
Are Aldi’s trolleys too big? Comment below