An electronic guide, self-paced eLearning, or live training (whether through videoconference or a live course on a learning management system) describing jurisdiction-specific protocols and resources is recommended, along with opportunities to answer case investigators questions via teleconference and an online frequently asked questions (FAQ) document that is regularly updated based on teleconference discussions and other feedback from the field. The use of additional scenarios to guide role play is recommended to reinforce jurisdiction-specific protocols.
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This page may be updated as new resources become available.
- Receiving assignments
- Confidentiality and privacy requirements
- Use of information systems to collect case data and record case investigation efforts
- Documenting calls
- Specifics of local processes and data collection
- Non-English-speaking contacts
- Communication impaired contacts
- Follow-up resources for cases
- Field investigations
- Discussion of how case investigators should share insights from the field – point(s) of contact, regular check-in calls or webinars, online FAQ etc.
- Resources/referrals for clinical consultation and/or monitoring of cases in high-risk individuals
- Resources/referrals for special circumstances for case investigation in congregate settings, correctional facilities, workplaces, and shelters
- Closing out a case