Image copyright Reuters Image caption Employees face difficult questions from friends and family, especially during the holidays Facebook has created a chatbot to help its own employees answer tricky questions from friends and family over the holiday season.The Liam bot answers queries about how the social network handles hate speech and disinformation and can even…

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Staff face delicate questions from company and family, especially for the length of the vacations

Facebook has created a chatbot to support its gather employees reply no longer easy questions from company and family over the vacation season.

The Liam bot answers queries about how the social network handles loathe speech and disinformation and could perhaps even provide advice about serving to locked-out users.

Facebook stated it turned into as soon as responding to requests from its workers.

Within the past, employees maintain been offered steering on what to mutter to family via email.

Facebook knowledgeable BBC News: “Our employees on a conventional basis quiz for facts to make employ of with company and family on issues which maintain been in the tips – especially around the vacations.

“We attach this precise into a chatbot, which we started sorting out this spring.”

A chatbot is a share tool that uses synthetic intelligence to manufacture a dialog.

If Liam is requested about how Facebook handles loathe speech, this will provide the following points:

  • Facebook consults with consultants on the matter
  • It has employed extra moderators to police its inform
  • It is engaged on AI to situation loathe speech
  • Legislation is critical for addressing this disorders

The bot also affords links to company weblog posts or facts releases.

Facebook has faced a series of controversies for the length of the past few years, including questions about the role it performs in elections, with the spread of fraudulent facts and disinformation.

It is in overall struggling to enhance its reputation in the wake of the Cambridge Analytica scandal, which saw the tips of hundreds of thousands of users harvested without consent.

The response on Twitter turned into as soon as blended, with some describing the chatbot as “dystopian” and “unhappy”.

The Contemporary York Times, which turned into as soon as the principle to destroy the story, tweeted: “Traffic and family can quiz delicate questions over the vacation season about the build you work – especially at the same time as you happen to work at Facebook.”

John Thornhill, innovation editor on the Financial Times, tweeted: “You’d no longer manufacture it up.”

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